Managed Services

Managed Services

Professional ICT management with a trusted partner.

In a world in digital transformation and permanent evolution and innovation, managing information technologies and systems becomes a challenge for organizations. The need to adopt new solutions and systems to revolutionize the business requires professional management that ensures high availability, resilience and security, as well as the ability of an agile adaptability focused on the objectives of the organizations.

IT's now consensual and fundamental the need for organizations to focus on their business, value added generator and sustainable development. Hiring specialized partners, such as DECSIS, to provide management, in a full and strategic way or partial, enables organizations to ensure appropriate service levels in the technologies at their disposal. This new paradigm enables internal teams to be free to define strategy, service levels and control, and to be focused on their core activities, contracting with a trusted partner the management of their information and infrastructure systems in an appropriate, certified manner, with application of international standards and good practices, as well as 24x7 dedication.

Managed services are delivered accordingly to ISO 9001, ISO / IEC 20000-1 and ISO / IEC 27001 standards as well as ITIL, enabling the Customer to benefit from best practices for IT service management from a perspective of continuous improvement , innovation and excellence.

With global or partial ICT management, the Client will have at its disposal a technical management and support team with specialized know-how, which will work in partnership with the internal IT and business teams to strategically align the technologies with the business objectives.

Activities can be carried out in person or remotely from our service centers.

Main areas
  • Information Systems and Technology Infrastructure Life Cycle Management
  • Operation, maintenance and management of infrastructures and information systems
  • 24/7 monitoring of information systems and infrastructure
  • Network, system and backup administration
  • End User Support
  • Cybersecurity and Information Security Policies
  • Maintenance and Repair
  • Data Center Management
  • Outsourcing dedicated technical resources, specialized in various areas of IT.

Related: Global Operations Center :: Data Center

Managed Services